Unified inbox
Every guest conversation in one inbox
Stop switching between channel apps. See Airbnb and Booking.com conversations side by side, with the reservation next to each message and an AI draft waiting.
Join the betaAlex Morgan
AirbnbCan we leave our luggage before check-in?
Draft readyCamille Laurent
Booking.comBonjour, nous arriverons vers 22h…
Draft readyJonas Weber
AirbnbThanks, see you on Friday!
Mia Tanaka
AirbnbIs there a pharmacy nearby?
Draft ready
Camille Laurent · Garden Studio
EN· Original FRBonjour, nous arriverons vers 22h. Est-ce que l'arrivée tardive est possible ?
Hi, we'll arrive around 10 pm. Is a late arrival possible?
AI draft
Of course — late arrival is no problem. I'll send you the self check-in instructions the day before.
Understood and handled in any language
Illustrative demo data. No real guests or properties are shown.
One place to read and reply
Each thread keeps its channel, its property and its reservation.
Connect your channels
Conversations from your connected booking channels flow into one list.
See the context
Each thread shows the guest, the property, the dates and the channel.
Review the AI draft
Threads with a ready draft are marked, so you can approve the quick ones first.
Reply in any language
Read the guest's original message next to an understood version and answer naturally.
What you get
All channels together
Airbnb and Booking.com conversations in one list, plus Ostrovok guests reached over Telegram.
Draft-ready markers
See at a glance which conversations already have an AI draft.
Search
Find a conversation by guest, property or text.
Original and understood
The guest's own wording stays visible beside the translated meaning.
Reservation context
Guest, property, dates and channel are shown with every thread.
Quick replies
Your best answers are one tap away.
Built for
- Hosts listed on both Airbnb and Booking.com
- Property managers who answer guests across many properties
- Hotels that want one shared view of guest messages
Nothing leaves without you
Drafts wait for your approval. You see who the guest is and which stay a message belongs to before you send.
Frequently asked questions
Which channels can I see in the inbox?
Airbnb and Booking.com messages arrive directly; Ostrovok guests are reached over Telegram. 60+ channels are reachable through our connectivity and are enabled one property at a time.
Does this replace my booking channels?
No. Your listings and payouts stay with each channel. The inbox brings the guest conversations together so you stop switching between them.
Is every conversation tied to a reservation?
Yes. Each thread shows the guest, the property, the dates and the channel, so you always know which stay a message belongs to.
Does it translate messages?
Yes. You see the guest's original message and an understood version, and drafts are written in the guest's language.
Keep exploring
- AI guest messagingReplies that use the reservation, the property and your rules, drafted for your approval.
- Hotel operationsOne workspace for the day: arrivals, departures, cleanings, requests and tasks.
- Hotel automationWelcome, local tips, arrival time and check-in instructions handled across the guest journey.
Beta