AI guest messaging
AI guest messaging that understands the entire stay
This is not a generic chatbot. Hotellazy reads the reservation, the property facts and the way you operate, then drafts an accurate reply for you to approve.
Join the betaGuest · Alex Morgan
Can we leave our luggage before check-in?- Intent
- Luggage request
- Context
- Check-in 15:00 · Arriving 12:30
- Property knowledge
- Luggage storage available after 11:30
Suggested reply
Hi Alex! Yes, you're welcome to drop your bags any time after 11:30. Check-in itself starts at 15:00 — see you soon!
The AI reads
- Conversation context
- Reservation
- Property facts
- Host rules
- Approved knowledge
You stay in control — nothing is sent without your approval.
Property knowledge
- Wi-Fi
- Network and password
- Check-in
- From 15:00 · Self check-in
- Luggage
- Storage after 11:30
- Parking
- Street parking, free
- Heating
- Thermostat in hallway
- House rules
- Quiet hours 22:00
- Local recommendations
- 12 places
- Host rules
- Quick replies
- Learned knowledge
Learned from your edit
“Late check-out is possible until 12:00 when there is no same-day arrival.”
Add to this property?
Learning is always approved by you.
Illustrative demo data. No real guests or properties are shown.
How a reply gets made
The same guest question gets a different, correct answer for every stay and every property.
Understand the intent
The AI recognises what the guest is asking, for example a luggage request or an early check-in.
Read the context
It checks the reservation: dates, arrival time and the channel the guest booked on.
Use property knowledge
It pulls the facts you taught it for that property, such as luggage storage hours or house rules.
Draft, then approve
A reply is drafted in the guest's language. You approve, edit or discard it.
What it gets right
Reservation-aware
Answers reflect the actual check-in time, dates and arrival plans of that guest.
Property-specific
Wi-Fi, parking, heating, house rules and local tips are stored per property.
Any language
Guests write in their language. Messages are understood and replies drafted accordingly.
Learns from you
When you edit a draft, the system can offer to remember the rule for that property. You approve each one.
Host rules first
Your rules and quick replies sit above everything the AI has learned.
Messages become tasks
A leak or a missing item can become a task, not just a reply.
Built for
- Hosts and property managers answering the same questions every day
- Hotels that want faster replies without losing the personal tone
- Teams that work across Airbnb and Booking.com conversations
Human approval, by design
Nothing is sent without your approval. Identity documents are never passed to an AI model, and the system does not learn anything you have not confirmed.
Frequently asked questions
Is this a chatbot that talks to guests on its own?
No. The AI prepares the reply and you approve it before it is sent.
How does it know about my property?
You teach it once: Wi-Fi, check-in, luggage, parking, rules and local recommendations. It uses that knowledge in every later conversation.
What languages are supported?
Guests can write in their own language. The inbox shows the original message with an understood version, and the reply is drafted in the guest's language.
Does the AI see passports or ID documents?
No. Identity details are never sent to an AI model or placed in a message.
Keep exploring
Beta